Privacy policy

This Privacy Policy was last modified on 09.01.2017.
Please read this Privacy Policy carefully before using SilkyM.
If you have any questions, please contact us at

SilkyM’s Privacy Policy describes how we collect, receive and use personal information about you in the process of providing our services. Your use of the Site and any disclosure of personal information via the Site signifies your consent to our collection and use of your personal information in accordance with this Privacy Policy. You may contact us at any time with any privacy questions or concerns, and to retrieve a copy of the personal information you have given us or to request correction of this information. This Privacy Policy is applicable to both, Users and service providers.

You affirm that you are at least 18 years of age (or 21 where required by law).

1. Information Collected or Received

If you request an appointment for a selected massage service through our Site, then we will collect information such as your Name, Phone number, Email address and Outcall address. We keep a record of all this information, along with a record of any appointment requests you make with any of our providers.

If you wish to be listed as a service provider on SilkyM, you should apply through the Get listed form. The information you will be asked to provide comprises your Name, Business name, Email, Website, Address, City and Country.

We advise you to consider thoroughly before posting in public spaces of our Site or submitting any information to other Users. Be aware that any content and/or personal information you voluntarily submit to public spaces of our Site or to other Users can be misused and that we do not take any responsibility or liability for such actions. Even after removal of content you post to the public spaces of our Site, copies may remain viewable in cached and archived pages of the Site, or if other Users have copied or saved that information. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

We keep a record of all email correspondence you send us, so we can track any problems or concerns you might have with any of the providers on our Site or with our Site.

If for any reason you decide to remove your listing or review, you can do so in accordance with our Terms & Conditions.

You may, of course, decline to submit personally identifiable information through our Site, in which case SilkyM may not be able to provide certain services to you.

2. Use of Information

We are committed to using your personal information, which we collect or receive, only:

  1. to pass on the details of your appointment requests or enquiries to your chosen service providers, so as to allow them to provide their services to you and for Customer administration,
  2. to plan and manage our business activities, including analysis of Users' booking habits and success of advertisements,
  3. to contact you in response to your queries,
  4. to improve our Site and services,
  5. to forward your information to a third party if we are required to do so by law or if we believe that such action is necessary to enforce our Terms & Conditions, to take precautions against liability, to defend ourselves against any third-party claims or allegations, to protect the security of our Site or to protect the rights, property or personal safety of SilkyM, our Users or others,
  6. to let you know about offers and news from SilkyM,
  7. to let you know about offers and news from service providers,
  8. to prevent illegal or improper activities,
  9. for other purposes upon securing of your relevant consent.

When you use our Site it is possible for your data to travel internationally, which may include servers outside the European Union. By using our Site you agree and authorize us to process your data in this way.

In the unlikely event that our business assets are ever sold to or purchased by another company, we will pass your personal information to that company (as our data records are part of our business). You will receive notice of any such event and we will reasonably endeavour to ensure that the new or combined entity follows the practices outlined in this Privacy Policy.

If for any reason you decide to stop using our Site, we may retain all your information and listing content as long as is necessary to comply with all of our obligations. We may also indefinitely retain and continue to use all the content that you have posted to public areas of our Site.

3. Cookies

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation of the website by automatically logging you in, remembering your preferences and so forth. The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the website.

By visiting SilkyM and permitting the use of cookies in your browser, you are consenting to us using cookies for the purposes outlined below in order to provide you with a fully functional user experience. You may, of course, block these cookies in your browser settings, in which case SilkyM may not be able to provide certain services to you. You can enable cookies in your browser settings. Each browser is different, but usually these settings are under the "options" or "preferences" menu.

SilkyM uses cookies to provide you with the best user experience possible. The cookies we use do not store personal information, such as your name or address, and they cannot harm your computer or mobile device. All the data we collect through these cookies are solely for the purpose of enhancing our Site and your browsing experience.

The table below details the cookies we use:

4. Messages

As a SilkyM User and/or service provider, you will receive various non-avoidable service-related messages. Some of these messages are, for example, the appointment request notification email a User receives after requesting an appointment or the confirm appointment request email the service provider receives when a User requests an appointment.

We may also send you messages related to important changes to our Terms & Conditions, Privacy Policy or services, as well as messages regarding your activity on the Site.

By becoming a service provider, by submitting your email address when requesting an appointment or by contacting a service provider you automatically subscribe to our Newsletter and you agree to receive, regularly or irregularly, our emails containing promotional material and other news about SilkyM.

If you correspond with us or a service provider by email or any other means, we and the service provider may retain the content of your email messages and our responses. We may also retain any messages you send through the Site.

5. Third-party Websites

Since our Site contains links to Third-party Websites, we strongly recommend that you read their Privacy Policies, as they may contain information which applies to you. We do not endorse any of these Third-party Websites and do not control them, their activity or content in any manner. Accordingly, we do not assume any liability associated with your access to Third-party Websites.

6. Information Protection

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us or we send to you. We are not responsible for any damages that you, or others, may suffer as a result of the loss of confidentiality of such information. We are not responsible for any breach of security or unauthorized use of our Site, but you must notify us immediately of any such event or activity by sending us an email at

Only employees, our partners and any third-party service providers who need the information to perform a specific job are granted access to personally identifiable information.

7. Provider’s Privacy Policies

Service providers are bound by the same legislation as we are, and if they gather or keep your information, they must provide you with all relevant information regarding their privacy policy. However, we are not responsible and do not warrant or guarantee that the privacy policies of any service provider, partner or any other companies to which your personal information is passed in accordance with this Privacy Policy comply with any data protection legislation. When you request an appointment with any service provider on SilkyM your personal information must, by necessity, be forwarded to the selected service provider along with the appointment request, so you should verify their Privacy Policy directly with them if you wish.

8. General

Please report any violations of the above in connection with SilkyM by email to

We reserve the right to modify or revise this Privacy Policy at any time for any reason and without liability to you, any other User or any third party. You agree to be bound by such modifications or revisions by your continued use of this Site. All changes are effective when they are posted on this page or the “last modified” date is updated. Although we may attempt to notify you when major changes are made, you should check this Privacy Policy for any changes periodically.

You may not use any of the trademarks or content displayed on this Site without the express written permission of SilkyM. All rights are reserved.

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